LiveFirst Terms & Conditions

SECTION 01Agreement and Apple’s EULA

These Terms and Conditions (“Terms”) govern your download of, access to, and use of the LiveFirst iOS application and related services (collectively, “LiveFirst” or the “Service”). The agreement is between you and Symcore Design LLC, a North Carolina limited liability company (“Symcore,” “we,” “us,” or “our”), not Apple Inc.

By downloading, installing, accessing, using, creating an account for, or purchasing a subscription through LiveFirst, you agree to these Terms and acknowledge the LiveFirst Privacy Policy. If you do not agree, do not use LiveFirst.

The iOS application license is also subject to Apple’s Standard Licensed Application End User License Agreement (“Apple Standard EULA”), available at apple.com/legal/internet-services/itunes/dev/stdeula. These Terms supplement the Apple Standard EULA. If there is a conflict about the iOS app license, the Apple Standard EULA controls to the extent of the conflict. These Terms are not a replacement custom EULA.

SECTION 02Eligibility

You must be at least 13 years old and legally capable of entering this agreement. If you are 13 through 17, a parent or legal guardian must review and agree to these Terms on your behalf and supervise your use. A person under 13 may not create or use a LiveFirst account. LiveFirst is presently offered only in the United States. You may not use it if law prohibits you from doing so.

If you use LiveFirst for an organization, you represent that you can bind it, and “you” includes that organization. LiveFirst is primarily for personal use and does not create a HIPAA business-associate relationship.

SECTION 03Account

You may register using email and password or Sign in with Apple. Provide accurate information, keep credentials and devices secure, and notify us of suspected unauthorized access. You are responsible for activity under your account unless caused by our failure to use reasonable security.

Do not impersonate another person, create an account without authority, share credentials in a way that compromises security, or use another person’s account without permission.

SECTION 04The Service

LiveFirst is a digital-wellness and productivity tool. It can help you create tasks, select rewards or a daily screen-time allowance, set a different daily maximum and different reward values for each day of the week, keep a journal, schedule local reminders, spend a short daily pass on a day your allowance has run out, invite friends under the referral program, protect selected actions with an in-app parental passcode, and optionally connect a task to Apple Screen Time, HealthKit, Location Services, Calendar, or Reminders.

A change to your daily maximum, your reward values, or your weekday values is queued and takes effect at your account’s next local midnight rather than immediately, so the plan you are already working against today does not change underneath you.

The daily pass is one short unblock per day — five minutes as of the Effective Date — offered only when your earned allowance is gone. It runs on the clock from the moment you take it, whether or not you use the time. Taking it uses it up for that day; it also ends early if you complete a task or if the feature is switched off while it is running. The minutes it covers are measured on your device against your ordinary daily maximum, so a pass spends part of your day rather than adding to it.

Some features require an Apple device, iOS 18 or later, compatible Apple frameworks, internet access, an active account, device storage, and permissions you control. A feature may not work when permission is denied or withdrawn, the operating system suspends background activity, the device is offline, a provider is unavailable, or Apple changes a framework.

SECTION 05License and ownership

Subject to these Terms and the Apple Standard EULA, Symcore grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use LiveFirst on Apple-branded products you own or control and as permitted by Apple’s Usage Rules, for lawful personal use.

LiveFirst’s software, design, text, graphics, logos, trademarks, and Symcore-supplied content are owned by Symcore or its licensors and protected by intellectual-property law. No right is granted except the limited license above.

To the extent permitted by law, you may not copy, distribute, rent, lease, sell, sublicense, reverse engineer, disassemble, derive source code from, modify, or create derivative works of LiveFirst, or bypass access, subscription, permission, or security controls. This does not prohibit activity expressly permitted despite a contractual restriction or by an open-source license.

SECTION 06Your content

“Your Content” means tasks, titles, notes, journals, photos, goals, settings, and other content you submit. As between you and Symcore, you retain ownership.

You grant Symcore a limited, non-exclusive license to host, copy, transmit, format, display back to you, and otherwise process Your Content only as needed to operate, secure, support, and legally administer LiveFirst. This license ends when content is deleted, except for limited retention permitted by the Privacy Policy or law.

You represent that you have the necessary rights and that Your Content does not violate law or another person’s rights. LiveFirst is not a public publishing platform, and Symcore does not routinely review private tasks or journals. We may access content when reasonably necessary for support, an abuse or security investigation, legal compliance, or protection of rights and safety.

Feedback is voluntary. You grant Symcore a perpetual, worldwide, royalty-free right to use it without restriction or payment, provided we do not publicly identify you as the source without permission.

SECTION 07Acceptable use

You may not use LiveFirst to:

• Violate law, sanctions, export controls, or another person’s rights.
• Harass, threaten, exploit, stalk, defraud, or harm another person.
• Upload unlawful content or content you have no right to provide.
• Probe, scan, disrupt, overload, interfere with, or gain unauthorized access to LiveFirst, accounts, APIs, databases, storage, or providers.
• Introduce malware or automate access in an unauthorized way.
• Evade subscription controls, misrepresent purchase status, or facilitate fraud.
• Abuse the referral program, including creating accounts you do not intend to use, using another person’s identity or contact details, using automation, buying or selling invitation codes, or circumventing the checks described in Section 10.
• Resell or commercially exploit the Service without written permission.

We may investigate suspected violations and cooperate with lawful requests.

SECTION 08Free service and LiveFirst Pro

LiveFirst may provide free and paid features. As of the Effective Date, the server-enforced free plan allows up to three tasks per day; Bronze, Silver, and Gold reward tiers; and all currently offered task completion methods and integrations, including manual, timer, Count, Journal, Calendar and Reminders, Health, and Location. LiveFirst Pro removes the daily task limit and is required to set or configure tasks as recurring or repeating. The app identifies currently included features before purchase.

Setting a different daily maximum and different reward values for each day of the week, and using the daily pass, are available on the free plan as of the Effective Date. Whether the daily pass is offered on your account is a setting you control in Profile.

Creating a parental passcode, protecting the blocked-app selection, and using the default parental-control requirements are available on the free plan. LiveFirst Pro permits separate choices for whether adding, editing, deleting, and completing tasks require the passcode. Protecting the blocked-app selection is not a separately paid Screen Time feature.

We may add, remove, or change features. We will not remove paid access already owed for a current subscription period without the remedy applicable law requires. Features can be unavailable because of compatibility, permission choices, legal restrictions, or provider changes.

SECTION 09Auto-renewing subscriptions

9.1 Purchase and plans

LiveFirst Pro is sold through Apple’s in-app purchase system. Monthly and yearly auto-renewing options may be available. Before confirmation, LiveFirst’s purchase screen and Apple’s confirmation sheet display the subscription title, duration, current localized price, included features, automatic-renewal and cancellation terms, and any introductory offer for which Apple identifies you as eligible. Those purchase-specific terms are incorporated here. Apple’s confirmation sheet controls if it conflicts with a price or offer shown elsewhere.

9.2 Trials and introductory offers

LiveFirst may offer a free trial or another introductory offer to users Apple determines are eligible. Duration and eligibility are shown before purchase. Eligibility may be limited to one introductory offer per subscription group and is not guaranteed. Unless you cancel before Apple’s displayed deadline, a free trial automatically converts to the paid subscription shown during purchase.

9.3 Billing and renewal

Payment is charged to your Apple ID account on confirmation or, for an eligible trial, when it converts. The subscription automatically renews for the selected period unless auto-renew is turned off at least 24 hours before the current period ends. Apple may charge renewal within 24 hours before the period ends. Apple may add applicable taxes.

9.4 Cancellation

Manage or cancel a production subscription through Settings > [your name] > Subscriptions or the App Store. Cancellation stops future renewal but generally does not refund the current period; Pro ordinarily continues through its end. Deleting LiveFirst, deleting the LiveFirst account, signing out, or withdrawing permission does not cancel a production Apple subscription. Cancel through Apple before deleting the account if you do not want renewal.

Apple does not allow Symcore or LiveFirst to cancel an App Store subscription on your behalf. If a production subscription is active and set to renew, the account-deletion flow warns you and links to Apple’s subscription-management screen. You may still choose to delete the account immediately, but deletion does not stop Apple billing or renewal. This warning does not apply to no-charge TestFlight sandbox purchases.

9.5 Refunds

Apple processes payments and refunds. Symcore cannot issue an App Store refund directly. Apple determines eligibility under its policies and applicable law. You may request one at reportaproblem.apple.com.

9.6 Restore and price changes

LiveFirst provides a restore-purchases function for eligible purchases. A purchase or restore requires internet access and is not allowed until LiveFirst has positively associated RevenueCat with the unique identifier for the signed-in LiveFirst account. LiveFirst refreshes and reconciles subscription status so a purchase, renewal, cancellation, or expiration can be reflected accurately. Apple handles price changes and required notice or consent. If you do not accept a required increase, the subscription may not renew.

9.7 TestFlight and sandbox purchases

In a TestFlight build, in-app purchases use Apple’s sandbox and do not incur charges. TestFlight subscriptions renew on an accelerated schedule — currently every 24 hours, up to six renewals — and then auto-renewal turns off. They expire automatically and do not require cancellation to stop real billing. Apple may change its test schedule; see Apple’s current TestFlight purchase guidance.

SECTION 10Referral program

10.1 How it works

LiveFirst allocates each account a short numeric invitation code, shown in the app. If you give that code to a friend and they enter it while creating their LiveFirst account, their account is recorded as having been invited by yours. When the number of invited friends the program requires is reached — five as of the Effective Date — your account earns a fixed period of LiveFirst Pro, three months as of the Effective Date. The app states the current requirement and reward before you take part.

10.2 What the reward is, and is not

A referral reward is granted as a time-limited promotional entitlement recorded with RevenueCat against your LiveFirst account. It is not an App Store subscription. It does not auto-renew, it does not need to be cancelled, and it ends on its stated expiry date. It has no cash value, is not redeemable for money or credit, is not transferable, and cannot be exchanged for an App Store refund. If you also hold a paid LiveFirst Pro subscription, the referral entitlement does not extend, pause, discount, or refund it, and it does not stop that subscription from renewing; manage a paid subscription through Apple as described in Section 9.4.

A reward is issued once per account and only after the requirement has actually been met. Issuing it depends on RevenueCat accepting the grant. If that fails, the reward remains earned and we will retry; contact support@symcoredesign.com if a reward you have earned has not appeared.

10.3 Eligibility and limits

An account may be recorded as an invitee exactly once, so a person who has already used a code cannot use another. You cannot use your own code. To prevent one person from inviting themselves, LiveFirst compares a one-way hash of a random per-installation secret and refuses a code entered on an installation the code’s owner has used, or on an installation that has already been counted for that code. The Privacy Policy describes that value and what it is used for; it exists to enforce this section and nothing else.

A code refers to the account that owns it. Entering a code credits its owner, not you, and we do not tell either account anything about the other beyond the fact that a friend joined.

10.4 Abuse and withdrawal

You may not create accounts you do not intend to use, use another person’s identity or contact details, use automation, buy or sell codes, publish a code as though it were a public discount, or otherwise obtain referrals in a way this section does not describe. We may withhold, revoke, or reverse a reward, refuse to count a referral, and suspend or terminate an account for conduct of that kind, consistent with Section 16.

We may change the requirement, the reward, or the terms of the program, or end it entirely, on reasonable notice. A reward already granted is not withdrawn by a change to the program, except where it was obtained in breach of this section. Deleting your account ends your participation and deletes your code and your referral records; a reward already granted is then held by RevenueCat under its own terms.

SECTION 11Device permissions and Apple services

You control Screen Time, Health, Location, Calendar, Reminders, Photos, and Notifications access. Permission is optional unless needed for a feature you choose. Withdrawal in iOS Settings may stop or limit that feature.

Background arrival, dwell, or departure completion requires the level of Location permission identified in the app, which is generally Always access. You may still select and save a place without that grant, but the task may require LiveFirst to remain open until the permission is enabled.

Apple services are also governed by Apple’s terms. LiveFirst does not control Apple, the App Store, iOS, HealthKit, Screen Time frameworks, Location Services, MapKit, Calendar, Reminders, Photos, or StoreKit. Apple may change, restrict, suspend, or discontinue them.

SECTION 12Wellness, health, location, and reliability disclaimers

LiveFirst is a general productivity and digital-wellness tool. It is not a medical device, healthcare service, diagnosis, treatment, therapy, crisis service, or substitute for professional medical advice. Symcore is not your doctor, and use does not create a clinical relationship. Do not use LiveFirst for an emergency or time-sensitive medical or safety decision. In an emergency, call 911 or the appropriate emergency service.

Screen Time shields, usage reports, earned-time calculations, weekday limits, the daily pass, block screens, reminders, timers, Health completions, Calendar or Reminder checks, widgets, and location completions can be delayed, inaccurate, interrupted, or fail. Causes include iOS scheduling, permissions, Low Power Mode, network or provider outages, device settings, time-zone changes, operating-system limits, region-monitor limits, corrupted data, or Apple framework changes. You remain responsible for tasks, deadlines, device use, health, travel, and safety. Do not rely on a LiveFirst notification, block, location event, or automatic completion as your only reminder, restriction, or safety measure.

Parental controls are an in-app safeguard on the signed-in device, not remote supervision, mobile-device management, age verification, or a substitute for Apple’s device-level parental controls or active adult supervision. A successful passcode entry temporarily unlocks protected actions; the app relocks when it moves to the background, and five unsuccessful attempts pause verification for 15 minutes. Automatic Health, Calendar, Reminders, Location, and timer events may complete eligible tasks without a manual passcode prompt. LiveFirst cannot prevent a person who controls the device from changing iOS settings, withdrawing permissions, deleting the app, or using other apps or devices.

Shielding after sign-out. As described in Section 4, the apps you chose to shield remain shielded after you sign out, until you sign back in, delete your account, or delete LiveFirst. You accept that restriction when you choose apps to shield. It is a self-imposed restriction on your own device, not a security control, and it can still be defeated by anyone who deletes the app, uses another device, or changes iOS settings. Do not use LiveFirst to shield an application you may need in an emergency, and do not treat a shield as a guarantee that an app cannot be opened.

The daily pass. The daily pass is a fixed, once-daily convenience, measured on your device. It ends when its time runs out, when you complete a task, or when the feature is switched off, whichever comes first, and it is not restored, extended, refunded, or carried over in any of those cases or if the app is closed, the device restarts, or local storage is cleared. The minutes it covers are counted against your ordinary daily maximum.

Block screens and widgets. LiveFirst block screens and Home Screen widgets display information from your account, including your first name and the titles of some of your unfinished tasks, on a screen that can be seen without unlocking LiveFirst. Choose task titles accordingly.

SECTION 13Privacy

The LiveFirst Privacy Policy is incorporated by reference. When data practices materially change, we will update it and provide notice or obtain consent when required.

SECTION 14Third-party services and links

LiveFirst relies on Apple, Supabase, RevenueCat, and Expo and can link to Apple subscription, refund, or support resources. Their services are governed by their terms and privacy practices. Symcore is not responsible for third-party content or conduct, but this does not limit responsibility Symcore cannot lawfully disclaim for selecting or directing a provider.

SECTION 15Updates, availability, and changes

We may provide App Store or compatible over-the-air updates. Updates may add, remove, or change features and may be required for security or continued use. LiveFirst may display an operational notice, enter maintenance or unavailable mode, or require a minimum app version when needed for security, compatibility, safety, or reliable operation. If LiveFirst enters a controlled unavailable state, it may remove active Screen Time shields so selected apps are not left blocked while preserving your block-list selection for later use. Temporary network failures may be handled using a previously cached valid status or by allowing access when no reliable status is available.

We do not promise continuous, error-free, or universal compatibility. We may suspend or discontinue the Service, with reasonable notice when practicable and required by law.

SECTION 16Suspension, termination, and account deletion

You may stop and delete the account through Profile. Deletion is permanent. Review the Privacy Policy for what is deleted and what remains with Apple or RevenueCat. Account deletion does not cancel an Apple subscription. If parental controls are switched on for the account, the parental passcode must be entered before deletion will be accepted; this is enforced by our server, not only by the app.

Deleting the account releases any Screen Time shield LiveFirst was holding on that device, clears the app selection, and ends participation in the referral program, including your invitation code and referral records. Signing out does not release a shield; see Sections 4 and 12.

We may suspend or terminate access if we reasonably believe you materially violated these Terms, created a security or legal risk, used the Service fraudulently, or if law requires it. When reasonable and lawful, we will provide notice and an opportunity to address the issue.

On termination, the license ends. Sections that by nature should survive, including ownership, lawful content retention, subscriptions, disclaimers, liability, indemnification, disputes, and general terms, will survive.

SECTION 17Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIVEFIRST IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. SYMCORE DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, SECURITY, AND NON-INFRINGEMENT. WE DO NOT WARRANT A PARTICULAR SCREEN-TIME, PRODUCTIVITY, OR HEALTH OUTCOME OR UNINTERRUPTED OR ERROR-FREE USE.

SOME STATES DO NOT ALLOW CERTAIN DISCLAIMERS. IN THOSE STATES, THEY APPLY ONLY TO THE EXTENT PERMITTED BY LAW, AND YOU MAY HAVE ADDITIONAL RIGHTS.

SECTION 18Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYMCORE AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING FROM LIVEFIRST OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYMCORE’S TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR LIVEFIRST IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US $100.

THE LIMITS APPLY REGARDLESS OF THEORY BUT NOT TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING FRAUD OR WILLFUL MISCONDUCT. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO PART OF THIS SECTION MAY NOT APPLY.

SECTION 19Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Symcore and its members, officers, employees, and contractors from third-party claims, losses, and reasonable legal fees arising from your unlawful misuse, material violation of these Terms, or infringement by Your Content. This does not apply to a claim caused by Symcore’s negligence, willful misconduct, or law violation, or where consumer law prohibits it. We will give reasonable notice; you may not settle in a way that admits Symcore’s fault or imposes obligations on it without written consent.

SECTION 20Apple-specific terms

In addition to the Apple Standard EULA:

• These Terms are between you and Symcore, not Apple. Symcore is responsible for LiveFirst and its content.
• Apple has no duty to provide maintenance or support. Symcore provides support as required by these Terms or law.
• If LiveFirst fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the app purchase price, if any. To the maximum lawful extent, Apple has no other warranty obligation.
• Symcore, not Apple, addresses claims about LiveFirst, including product liability, legal or regulatory conformity, consumer protection, and privacy, except where applicable law places responsibility on Apple.
• Symcore, not Apple, is responsible for investigating, defending, settling, and discharging a claim that LiveFirst or its possession and use infringes third-party intellectual-property rights.
• You represent that you are not in a U.S.-embargoed or terrorist-supporting country and are not on a U.S. prohibited or restricted-party list.
• You must comply with applicable third-party terms.
• Apple and its subsidiaries are third-party beneficiaries and may enforce the Apple-specific terms after your acceptance.

Questions and claims should be directed to Symcore using Section 24.

SECTION 21Governing law and disputes

Before filing a formal claim, send a written description and requested relief to admin@symcoredesign.com. You and Symcore will make a good-faith effort to resolve it for 30 days after receipt.

Except where mandatory consumer law requires otherwise, North Carolina law governs, without conflict-of-law principles. You and Symcore consent to the exclusive jurisdiction of state and federal courts in North Carolina. This does not prevent an eligible small-claims action or remove non-waivable protection under the law of your residence.

These Terms do not require binding arbitration and contain no class-action waiver.

SECTION 22Changes to terms

We may update these Terms for Service, vendor, legal, or business changes. We will revise the date and provide reasonable notice of a material change. Unless law or security requires immediate effect, a material change applies prospectively after notice. Continued use after the effective date means acceptance. If you disagree, stop using LiveFirst and cancel any subscription through Apple. Changing these Terms does not itself change an Apple price.

SECTION 23General terms

These Terms, the Privacy Policy, Apple Standard EULA, and Apple purchase terms are the entire LiveFirst agreement unless Symcore signs a separate writing. If a provision is invalid, it will be enforced to the maximum lawful extent and the rest remains effective. Failure to enforce is not a waiver.

You may not assign these Terms without consent. Symcore may assign them in a merger, acquisition, reorganization, sale of assets, or by law if the assignee assumes applicable duties. There are no third-party beneficiaries except Apple and its subsidiaries under Section 20. Headings are for convenience. “Including” means “including without limitation.” Electronic acceptance and notices have the same effect as paper where law permits.

SECTION 24Notices

We may send notices in LiveFirst, to the account email, or through the public document URL. Keep the email current. Legal notices to Symcore must be sent to admin@symcoredesign.com and are effective on receipt, subject to law.

SECTION 25Contact